Written by AmSpa Founder, Alex R. Thiersch, J.D.
The Medical spa and medical esthetic industries are intensely competitive, so it seems counterintuitive that a practice would consider turning away potential business. However, some patients can cause practices great harm - much more than their potential financial benefit could ever counterbalance. It's important for medical spa owners and operators to recognize these troublemakers before they create problems for their business.
The root of the problem - disgruntled patients - are an unfortunate part of the medical spa and medical esthetic industries. Much of the time, grievances can be resolved with little or no trouble; however, some difficult patients simply cannot be reasoned with. They are committed to misery.
 
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