In fact in numerous published articles, Geisinger CEO Dr. David Feinberg repeatedly suggests that delivering medical care is not very different from buying a coffee at Starbucks.  “If you don’t like the cappuccino, they don’t sip it and say, ‘We made it right, we’re not giving you a new one,’” was Feinberg’s quip in a recent edition of Healthcare IT News in defense of his refund policy, which started as a pilot in November of 2015 and now is in full swing.
This concept of promising to patients (or shall we just say consumers of healthcare) a money back guarantee does not sit well with most seasoned physicians.  It raises a number of philosophical issues as well as a host of ethical and legal scenarios that are in conflict with the traditional practice of medicine.
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