On Sunday, April 13, 2025, all Medical Spa Show attendees are encouraged to engage in important conversations and fun competitions with the top clinicians in the industry during the Dialogue and Development Workshops, which are included in registration for the four-day premier aesthetic conference. Meanwhile, the Academy for Injection Anatomy (AIA) brings its Advanced Cadaver Course lecture and hands-on training with foremost facial anatomist and plastic surgeon Christopher C. Surek, DO, FACS, and the esteemed AIA faculty.

Learn more about what's coming in the 2025 conference program.

Dialogue and Development Workshops at Medical Spa Show 2025

Sunday programming has gotten a boost with four new sessions that tackle pressing issues, sales mastery, often-forgotten practice fundamentals and head-to-head treatment plans from top clinicians.

“We are so excited to change up our Sunday conference program education this year to focus on fun, informative options that come with the purchase of your registration featuring amazing faculty,” says AmSpa President and CSO, Cathy Christensen. “The Dialogue and Development Workshops feature two incredible half-day workshops from Terri Ross about how to elevate your sales skills and, for the first time, Front Desk Fundamentals developed by AmSpa’s very own director of education, Kirstie Jackson, to teach your team how to excel at the front desk, a critical aspect of medical spa success. 

"Along with that, we have a fun and informative Clinician vs. Clinician track where two spectacular clinicians, like Julie Bass Kaplan, Kim Burke, Leslie Fletcher, and Dr. Sheila Barbarino face off head-to-head over a commonly seen patient case, providing their tactics for addressing it while the audience votes! Finally, the Bridging the Divide panels feature panels where practitioners and owners discuss some the most controversial topics in our industry. Again, this education is free with your registration; you definitely want to get a later flight out on Sunday to take advantage of all MSS Dialogue and Development Workshops have to offer!”

These new half-day intensives will take place on Sunday, April 13, and are included with your Medical Spa Show 2025 registration, so sign up today!

Bridging the Divide: Conversations on Controversial Issues

The medical aesthetic industry is full of opinions, beliefs and outlooks that don't always agree.

Attend the two panels in this track to learn both sides of the issues and decide where your beliefs fall in the controversy.

Agenda

• 9 – 10:30 a.m. PANEL: When Is It Right to Say "No" | Topics: Addressing self-injecting patients, managing difficult cases, and navigating treatments outside your comfort zone | PANELISTS: Kim Burke, APN, FNP-C, Kiss Aesthetics; Julie Bass Kaplan, FNP-BC, CANS, Disappearing Act Medical Aesthetics; Sara Cole, AGACNP-BC, CANS, Siren Medical Spa; Grace McLaurin, PA-C, Vitality Anti-Aging Center
• 10:30 – 10:45 a.m. Break
• 10:45 – 11:45 a.m. PANEL: Conformity and Consumerism | Topics: When should medical professionals prioritize ethics over financial incentives in aesthetic practices? Where do you draw the line? | PANELISTS: Leslie Fletcher, NP-BC, InjectAbility; Johnny Franco, MD, Austin Plastic Surgeon; Kate Dee, MD, Glow MediSpa; Kacie Avey, RN, CANS, Tailored Aesthetics

Elevating Sales Mastery and Game-Changing KPIs

This comprehensive session merges the art of effective patient consultations with the power of data-driven decision-making to drive exponential growth in your medical aesthetic practice. Discover proven strategies to enhance consultations, build trust, handle objections and align treatment plans with patient goals to foster long-term loyalty and retention. Simultaneously, master the essential KPIs that optimize financial health, patient acquisition and operational efficiency. Learn to forecast success, refine strategies in real time and create a scalable framework that increases patient satisfaction, loyalty and revenue for sustainable practice growth and profitability.

Front Desk Fundamentals: Creating Positive Experiences

Outstanding patient-handling skills are something that that every aesthetic practice, without exception, needs to master. Join industry experts who will cover the fundamental components of what matters most at your front desk, from understanding patient expectations via how to create a good impression to the non-negotiables in compliance and the often-forgotten key performance indicators to measure servicing and staff success.

This is the perfect course to up-skill your patient service superstars, nurture confidence-building and lay a foundation of excellence at your front desk.

Agenda

• 9 – 9:25 a.m. Understanding and Meeting Patient Expectations | SPEAKER: Kara McClanahan, Aesthetic Practice Partners (Providing a positive front desk experience begins with understanding patient expectation. In today's competitive landscape, 53% of patients demand the same level of service from you, as any other retail experience. Patients are seeking Ritz Carlton. They want you to be Nordstrom.)
• 9:25 – 10 a.m. Director of First Impressions | SPEAKER: Katie Martin, PA-C (Don't underestimate the importance of a good first impression. There is an art to hospitality, and it often isn't "entry level". Here we talk who to hire, how to train and why your team should always reflect your mission, vision and values.)
• 10 – 10:30 a.m. Retaining Quality Employees and Fighting Burnout | SPEAKER: Kara McClanahan
• 10:30 – 10:45 a.m. Break
• 10:45 – 11:15 a.m. Intake Forms and Compliance | SPEAKER: Brad Adatto, JD, & Michael Byrd, JD (Upholding safety and compliance practices at your front desk will create a positive experience for you as a business owner. Talk a compliance tour through the non-negotiables - demographic, health history, HIPAA, photo consent, finance and credit card policy forms)
• 11:15 – 11:45 a.m. Front Desk KPIs | SPEAKER: Kirstie Jackson, AmSpa (We talk a lot about financial KPIs but what about our administrative ones? In order to know if your front desk team are being successful you need to track and measure important metrics. In this session we look to demystify front desk statistics and how you can use them to reward your team and uphold and improve standards of interaction)

What Would YOU Do? Clinician vs. Clinician

An entertaining, educational competition and crowd pleaser!

With so many treatment options on the market, we know the road to cosmetic improvement is often not linear and depends on the tools and skills at our disposal. Clinician vs. Clinician brings together two top aesthetic providers to showcase their expertise in presenting a personalized and impactful cosmetic care plans for an identical patient problem.

The winner will be chosen by you, the audience. These sessions are designed to demonstrate there is no one way to be excellent and share possible new ways to approach common cosmetic requests or complaints.

Agenda

• 9 – 9:25 a.m. Correction of Facial Melasma. Case: A female patient in her 30s with Fitzpatrick Type 2 skin. She is not currently pregnant. (Presented by Kate Dee, MD, and Gilberto Saenz III, PA-C)
• 9:25 – 10 a.m. Helping a Bride Look Her Best. Case: A 35-year-old female preparing for her wedding in 18 months. No set budget. (Presented by Sheila Barbarino, MD, FAAO, FAACS, FACS, and Kacie Avey, RN, CANS)
• 10 – 10:30 a.m. Optimizing Results with One Vial of Tox. Challenge: Where would you place a single vial of tox for the best outcome? (Presented by Leslie Fletcher, NP-BC and Katie Martin, PA-C)
• 10:45 – 11:15 a.m. Facial Balancing on a Budget. Case: A patient in her 20s with a maximum budget of $1,500. (Presented by Kim Burke, APN, FNP-C, and Grace McLaurin, PA-C)
• 11:15 – 11:45 a.m. Addressing Lower Face Laxity. Case: A patient seeking a more defined jawline and complaining of lower face laxity. (Presented by Julie Bass Kaplan, FNP-BC, CANS, and Sara Cole, AGACNP-BC, CANS)

Essential Clinical Didactic and Hands-on Training for the Aesthetic Injector

Also on Sunday is the AIA Cadaver Training, brought to you by Christopher C. Surek, DO, FACS, and the faculty of the Academy for Injection Anatomy (AIA).

Academy for Injection Anatomy (AIA) Advanced Cadaver Course

Safe injections come from a deep understanding of facial anatomy. The AIA Cadaver Training at MSS provides classroom education on anatomy paired with practical exposure to the various layers of the face via cross-sectional dissection. The didactic education and the cadaver lab are led by Chris Surek, DO, FACS, one of the foremost anatomists in medical aesthetics.

Through dyed filler injections followed by hands-on dissection, you’ll see exactly how injectable product interacts with structures and vessels in the face. 

Attendees will also receive a complimentary copy of Dr. Surek's book, Facial Volumization: An Anatomic Approach.

Sign up today to increase your knowledge and become the safest injector you can possibly be.

AIA Cadaver Training at the Medical Spa Show has been approved for 7 AMA PRA Category 1 Credits™ of continuing medical education. See full CME information.

*Course can be added on to registration for an additional fee. Available to Medical Spa Show 2025 attendees holding state licenses of registered nurse (RN) and above (RN, APRN, PA, MD/DO). 

Agenda

• 7 – 7:30 a.m. Breakfast
• 7:30 – 8:10 a.m. Global Approach to Facial Anatomy for the Injector
• 8:10 – 8:40 a.m. Facial Assessment for the Injector
• 8:40 – 9:35 a.m. Anterior Midface – Facial Vasculature/Pyriform Injections
• 9:35 – 9:50 a.m.  Lateral Midface – Cheek Projection and Tear Trough
• 9:50 – 10:35 a.m.  Temple, Forehead and Peri-orbital Rejuvenation
• 10:35 – 11:15 a.m. Anterior and Posterior Jawline
• 11:15 a.m. – 12 p.m. Lunch sponsored by Galderma
• 12 – 3 p.m. HANDS ON CADAVER LAB

Make Your Plans for Medical Spa Show 2025

Bring your whole team and plan to stay through lunch on Sunday: MSS 25 is going to be an unforgettable, incredibly valuable experience. From the fun and informative Dialogue and Development Workshops to the technical AIA Cadaver Training, the programming at Medical Spa Show has been designed to engage and inspire your entire team.

Medical Spa Show 2025 runs from Thursday, April 10 – Sunday, April 13, 2025. Make the most of your conference experience when you stay on site at the Wynn Las Vegas. If you have not already booked your accommodations for the conference, book in the room block today! Space is going fast and will sell out. Here are just a few reasons to share with your admin:

• Shorter distance to travel to your room at night= Snooze a little longer and save your steps for the conference space!
• Save on ride shares= Better for your bottom line, plus more money for your casino budget—or to splurge on food and beverages!
• Stay where your colleagues are= Built-in networking when you spend even more time with the most supportive community in medical aesthetics!

Visit www.medicalspashow.com for the full details on the conference agenda, social events, venue and more. Your community is waiting for you in Vegas, April 10 – 13, 2025.