Over the years, we have seen our healthcare clients focus on improving the patient experience through greater use of technology. While technology is important, there’s an even greater low-tech way to improve the patient experience: through staff. The demand for talented support staff has not ceased and will be increasingly important as the shortages of non-physician positions, including front and back-office support, will continue to plague healthcare employers in the years to come. In fact, the Bureau of Labor Statistics predicts that healthcare occupations in the U.S. will grow 18 percent by 2026, accounting for nearly a third of the total projected increase in jobs.

Given that backdrop, it’s critical for you to do everything in your power to ensure that staff members feel supported and are happy at your practice. Take some time this Labor Day to show your support staff how much you appreciate their contributions. Nonclinical staff who feel more appreciated will, in turn, provide a better foundation to clinicians so they can deliver quality patient care.
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